Project Manager, Services

Basic Function

The Project Manager at Lumin Digital is responsible for leading the end-to-end implementation of Lumin’s digital banking platform for financial institutions. This role manages complex, multi-phase software delivery projects that involve coordinating with clients, internal teams, vendors, and third-party partners to ensure successful deployment and adoption. This is a client-facing role requiring strong organizational, communication, and leadership skills to translate customer needs into actionable workstreams. The ideal candidate thrives in fast-paced environments and brings a consultative approach to technical implementations, driving projects to completion on time and within scope.

Essential Functions and Responsibilities:

• Plan and lead complex client implementation projects, including Lumin’s core digital banking platform and related product offerings.

• Develop and manage project schedules, milestones, work plans, and deliverables across multiple phases and stakeholders.

• Facilitate discovery sessions with clients to define scope, gather requirements, and convert customer needs into actionable workstreams.

• Coordinate with internal teams (Product, Engineering, Client Success) and external vendors to align activities, timelines, and communication.

• Identify and manage project risks and issues, proactively developing mitigation strategies and communicating status updates to stakeholders.

• Lead regular project meetings, including internal stand-ups and client-facing status calls, documenting outcomes and tracking follow-ups.

• Ensure high levels of client satisfaction, setting clear expectations and serving as a consistent point of contact throughout the implementation lifecycle.

• Track and report project progress, using tools such as Gantt charts, Kanban boards, and project dashboards to maintain visibility across teams.

• Continuously improve implementation processes, identifying opportunities for efficiency, documentation updates, and internal best practices.

• Perform other duties as assigned.

Physical Demands:

• While performing the duties of this Job, the employee is regularly required to sit; use hands to type, handle, or feel and talk or hear

• Specific vision abilities required by this job include close vision

• Ability to occasionally lift/move up to 25 pounds

• Individuals with a disability who are otherwise able to perform the essential functions of the job may request reasonable accommodation through the Human Resources department.

• Other (Please specify below)

Position Specifications

Education:

• Bachelor’s degree in Business, Information Systems, Project Management, or a related field—or equivalent combination of education and experience.

Experience:

• 4 years of experience in project management, including client-facing delivery of SaaS or enterprise software solutions required.

• Demonstrated success leading enterprise-scale software implementations for external clients required.

• Experience with project planning and collaboration tools (e.g., MS Project, Smartsheet, Asana, Jira) required.

• Experience in FinTech, digital banking, or a similarly regulated and complex environment is highly preferred.

Knowledge, Skills, & Abilities:

• Strong understanding of Agile and/or hybrid project methodologies.

• Excellent communication skills, including the ability to translate technical information for non-technical stakeholders.

• Strong problem-solving and analytical skills, with a proactive mindset and attention to detail.

• Ability to manage multiple concurrent projects with competing priorities and deadlines.

• Proven leadership and facilitation skills, including the ability to drive accountability and coordinate across cross-functional teams.

• Passion for client success, and a consultative approach to project delivery and relationship management.

• Comfortable in dynamic, fast-paced environments with shifting timelines and requirements.

Travel:

• Minimal, generally 12 days or less per year

LIFE AT LUMIN DIGITAL

Lumin Digital is a trailblazer in digital banking solutions, driven by a unique approach to technology, service, and people. We empower credit unions and banks by creating cutting-edge digital experiences that continuously serve, engage, and grow their membership base — and as a 100% cloud-native company, we're purpose-built to unlock the full advantages of the cloud for financial institutions and their users.

At Lumin, we thrive on curiosity and innovation. Our culture is built on trust in our expertise and decisions, respect for diverse perspectives and talents, and boldness in pursuing new ideas. These values shape a workplace where collaboration thrives, ideas flourish, and new possibilities are discovered every day. We encourage our team to explore, experiment, and challenge the status quo — because continuous improvement isn't just a goal, it's how we operate.

Benefits include: We take care of our people with medical, dental, and vision insurance, a 401(k) with company match, flexible PTO plus 12 paid holidays, paid sick leave, and paid parental and family leave. We also offer a lifestyle spending account, tuition reimbursement, and a cell phone stipend. Additional details are provided during the interview process.

Lumin Digital is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis. For more information, visit lumindigital.com.