Engineer, Professional Services

Parallel Wireless is a U.S.-based pioneer in Open RAN innovation, transforming how mobile networks are built, optimized, and powered. Through our GreenRAN™ portfolio, we enable operators to deliver next-generation connectivity with unmatched energy efficiency, automation, and flexibility.

Required skill sets -

• Minimum 3 to 5 years of hands-on technical support or similar experience in the Radio Access Network of the mobile phone industry.

• Direct experience presenting and explaining detailed KPIs and metrics to Customers and internal company teams.

• Strong interpersonal skills with the ability to cultivate a motivated and cohesive team environment.

• Must be able to work in 24x7 shift environment with a flexibility to work diverse schedule.

• Experience in RAN or RF Engineering a major plus.

• Experience in any one of the 5G, LTE, UMTS, GSM and other Radio Access Technologies.

• Experience with LAN/WAN, Routing protocols, TCP/IP, QoS, Tunneling and security protocols.

• Unix/Linux systems knowledge.

• Kubernetes, AWS, server virtualization and cloud experience a plus.

• Knowledgeable in wireless operator methods and practices.

• Strong written and verbal communications skills.

• Ability to understand technical issues.

• A team player who works well with shared responsibilities.

• Ability to adapt quickly to changing environments and manage parallel time-critical tasks.

• Good understanding of 3GPP standards.

• Experience with Excel or other statistical analysis tools.

• Ability to multi-task in a fast-paced environment.

Key Job Functions

• Will be part of a 24x7 remote network monitoring team working on a rotating shift basis.

• Responsible for KPI and technical reporting for the Customer Support team.

• Collaborate with peer teams to identify their specific reporting requirements.

• Deliver daily, weekly and monthly reports to internal teams.

• Define and document methodologies and procedures for recurring reports.

• Implement automations to reduce the report generation effort and to increase accuracy in the reporting results and information.

• Assist with the presentation and explaining technical analysis, KPIs, Statistics and Root Cause Analysis to customers for their production environment and mission critical systems.

• Understand system management on a wide range of network technologies including GSM, UMTS, LTE, 5G and proprietary systems.

• Perform first level technical support and analysis on issues found during network monitoring.

Education requirement

• Bachelor’s (B.E/B.Tech) or Master’s degree (M.E. or M.Tech.) in Electronics/Tele-Communication/Computer Science Engineering; or equivalent training, education and experience.