Pharmacy Operations Trainer

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.

Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.

The Role:

As an Operations Trainer, you will be based onsite at our Romeoville, Illinois facility, where you will develop, coordinate, and deliver standardized, role-based training programs that support all Pharmacy Operations functions. In this role, you will partner closely with subject matter experts across Pharmacy Operations, Compounding, Quality, Compliance, Supply Chain, Product Development, Operational Excellence, and Workforce Management to create training that prepares employees to perform their work safely, consistently, and in compliance with operational and regulatory requirements.

You will play a key role in onboarding new employees, supporting process improvements, implementing SOP changes, and measuring training effectiveness as the organization continues to scale. This position reports to Pharmacy Operations and collaborates cross-functionally to build and sustain a high-performing, well-trained workforce. The role is based onsite at our Romeoville, IL facility and supports training initiatives across all Pharmacy Operations locations. Periodic travel to other pharmacy locations is required to deliver training, support operational initiatives, and partner with local teams.

This posting is for our location in Romeoville, Illinois and travel to other pharmacy facilities as needed.

What You’ll Do:

• Lead onboarding and role-based training programs across all Pharmacy Operations functions.

• Develop, maintain, and deliver instructor-led, hands-on, virtual, and LMS-based training programs.

• Partner with cross-functional SMEs to develop and maintain standardized training materials that align with operational processes, SOPs, and regulatory requirements.

• Coordinate training associated with new products, equipment, process improvements, and SOP updates.

• Establish and maintain role-based learning paths, competency assessments, training matrices, and employee qualification records.

• Monitor training completion, competency, compliance, and training effectiveness using established metrics and reporting tools.

• Identify retraining opportunities through quality events, audits, process changes, operational metrics, and leadership feedback.

• Collaborate closely with Pharmacy Operations, Compounding, Quality, Compliance, Supply Chain, Product Development, Operational Excellence, and Workforce Management to ensure consistent training and workforce readiness across all Pharmacy Operations locations.

What You’ll Bring to the Team:

• 3+ years of experience in pharmacy operations, healthcare, manufacturing, laboratory operations, or another regulated environment.

• Experience developing and delivering operational training programs in a fast-paced environment.

• Demonstrated ability to build training materials, facilitate learning, and manage employee competency programs.

• Strong project management, organization, and communication skills with the ability to manage multiple priorities.

• Experience partnering with cross-functional teams to implement process improvements and operational initiatives.

• Experience using Learning Management Systems (LMS) and Microsoft Office applications.

• Knowledge of quality systems, regulatory requirements, and standardized work practices is preferred.

• A collaborative mindset with a passion for developing people, driving continuous improvement, and building scalable training programs.

We’ve Got You Covered:

• Full medical, dental, and vision insurance + OneMedical membership

• Healthcare and Dependent Care FSA

• 401(k) with company match

• Flexible PTO

• Wellbeing + Learning & Growth stipends

• Paid parental leave + Fertility benefits

• Pet insurance

• Student loan refinancing

• Virtual resources for mindfulness, counseling, and fitness